Packaging: A key factor influencing purchasing decisions
บรรจุภัณฑ์ ปัจจัยสำคัญที่ส่งผลต่อการตัดสินใจซื้อ
Packaging: In this era where purchasing food and beverages is not just based on taste or quality of the product alone,

Packaging has become another factor that influences consumers’ purchasing decisions.

Well-designed packaging not only makes products more appealing, but also reflects the value and image of the brand.

Packaging and purchasing decisions

When consumers have to choose between several brands, distinctive and attractive packaging is the first thing that grabs their attention. In addition, attractive packaging helps differentiate products, making it easier for consumers to make a purchase decision.

For example, drinking water with eye-catching packaging or snacks in brightly colored boxes, which make consumers want to buy them even if they have never tried or known about them before.

Value from packaging

In addition to beauty, the value of the packaging is another factor that consumers care about. Good quality packaging helps protect the product and maintain its quality, making consumers see the product as more valuable and increasing the chances that consumers will decide to buy the product again in the future.

Impact on repeat purchase decisions

Good packaging not only helps attract first-time purchases, but also influences the decision to buy again. Packaging that is convenient to use, maintains the product well, and is easy to care for will make consumers feel satisfied and willing to buy again.

Should we save on packaging?

Although using cheaper packaging may help reduce costs,
However, if the packaging is not able to maintain the product quality well enough or deteriorates the product image, it may affect sales and customer confidence in the long run. Therefore, it may need to be carefully considered according to the customer group.
If packaging can help increase sales, investing in quality packaging is worth it. However, if the cost is too high and does not match the value of the product, it should be considered to make appropriate adjustments.

📊 Consumers

81% have tried products with eye-catching packaging.
63% have purchased products again because of packaging.
52% have changed brands they use because they found new attractive packaging.

Factors to consider when determining packaging costs

• Product type:

High-value products, such as premium food or beverages, should use high-quality packaging to reflect their value, while more affordable products may choose to use lower-cost packaging.

For popular souvenirs, packaging is one of the top things that customers pay attention to.

• Target group:

Your customer base is another important factor. If your customers are quality-conscious and willing to pay for products that come in attractive and eco-friendly packaging, packaging costs may be higher than in markets where customers are more budget-conscious.

• Total cost of goods:

In the food and beverage industry, packaging costs typically account for around 5-10% of total retail price, but this depends on the product category and target market.

• Production efficiency:

Complex packaging that takes a long time to produce can increase production costs, so choose packaging that is both aesthetically pleasing and efficient.

According to WestRock 2018 research

Consumers value ease of use, product safety and protection from external factors.

75% prioritize packaging materials that reduce the chances of leakage or breakage.
75% give importance to tightness and safety in transportation.
76% prioritize ease of use
• sex

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80% of women value ease of use, while 71% of men value it.
35% of men value novelty or uniqueness, while 21% of women value it.
• Age range

From the Millennial or Gen Y group data

80% are concerned that packaging is easy to store at home.
76% value product packaging being easily visible on shelves.
53% value unique or unusual characteristics.
• Satisfaction and confidence

The importance of packaging that can protect products, use safe materials and communicate information transparently

79% of consumers are concerned about packaging that can prevent counterfeiting or contamination of products.
71% of consumers care about using safe materials.
71% of consumers value clear and honest communication, including addressing potential dangers.
• 62% value a brand's "doing good"
  • Responsible and ethical production
  • Design for recyclability, reuse, or biodegradability

Conclusion

Packaging plays a crucial role not only in attracting customers but also in building consumer satisfaction and trust in products. Considering quality and brand-consistent packaging design can effectively build loyalty and increase the chances of repeat purchases.
A balance between maintaining packaging quality and controlling costs. If packaging makes products more appealing and increases sales, investing in quality packaging is worth it. However, if the cost is too high and does not correspond to the value of the product, then it is worth considering making changes.
Determining the right packaging costs will help increase profitability and create customer satisfaction in the long run.

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